Year 11 Period 4

Complete ALL the tasks below:

1. Watch this link: http://www.youtube.com/watch?v=RWD1bjfPAYk

2. Read chapter 50 and summarise on to an A3 page in your book (pages 278-283)

3. Answer these exam style questions:

1. What is the difference between quality control and quality assurance (4 marks)
2. Explain why good quality products are important to a company like Spinneys (3 marks)
3. How can a reputation for poor quality service effect a company such as Toyota (6 marks)
4. Explain why a highly motivated staff are more likely to deliver high quality service (3 marks)
5. Which system of quality control would be better for Toyota or Mars (quality control or quality assurance?) (4 marks)
6. Discuss how quality can cause stakeholder conflict in a company such as Toyota or Spinneys (8 marks)