Complete ALL the tasks below:
1. Watch this link: http://www.youtube.com/watch?v=RWD1bjfPAYk
2. Read chapter 50 and summarise on to an A3 page in your book (pages 278-283)
3. Answer these exam style questions:
1. Watch this link: http://www.youtube.com/watch?v=RWD1bjfPAYk
2. Read chapter 50 and summarise on to an A3 page in your book (pages 278-283)
3. Answer these exam style questions:
- What is the difference between quality control and quality assurance (4 marks)
- Explain why good quality products are important to a company like Spinneys (3 marks)
- How can a reputation for poor quality service effect a company such as Toyota (6 marks)
- Explain why a highly motivated staff are more likely to deliver high quality service (3 marks)
- Which system of quality control would be better for Toyota or Mars (quality control or quality assurance?) (4 marks)
- Discuss how quality can cause stakeholder conflict in a company such as Toyota or Spinneys (8 marks)